Support
Why is my monday.com Google Drive integration not working?
If DriveSync is not creating folders or copying files, start with the automation trigger, folder link, column settings, and Google account access.
Ask ChatGPT
Ask ClaudeA folder was not created#
- 1
Check which event starts the automation: new item, button click, column change, or another trigger.
- 2
Confirm that you saved the automation and performed that event.
- 3
Open the parent folder URL in the connected Google account.
- 4
For an item that existed before setup, try the existing-item button workflow.
Files are not arriving in Drive#
- 1
Open the folder link stored on the affected item.
- 2
Confirm that the file-sync automation points to that Link column.
- 3
Check the file source and trigger mappings separately.
- 4
Use one small test file and perform the configured trigger.
- 5
Record any error message and the time if the test fails.
The folder viewer is empty#
Check the selected Link column and the item’s folder URL. Open the URL directly to verify access, then refresh the viewer.
Get help with a specific case#
Send the automation name, the affected step, the exact error message, and the time with timezone to support. Include a screenshot that shows the column mappings without exposing unrelated data.