Support
Why does DriveSync ask me to pay when I already subscribed?
Check the DriveSync subscription in the same monday.com account as your automation, then compare its plan and seat count with the payment details.
Ask ChatGPT
Ask ClaudeCheck the app subscription#
Your monday.com subscription and your DriveSync app subscription are separate. Open the marketplace’s Manage area, select DriveSync, and review its billing status and plan.
Compare the account and plan#
- 1
Confirm that the receipt belongs to the same monday.com account where the automation runs.
- 2
Review the DriveSync plan and any seat tier shown in its current billing screen.
- 3
Compare that tier with your monday.com account’s seat count.
- 4
If the app reports a different count or entitlement than expected, record the discrepancy and contact support.
Send the billing details support needs#
For charges, refunds, or billing adjustments processed through monday.com, contact monday.com support. DriveSync support can help investigate app access and entitlement problems.
- The plan name and account where DriveSync is installed.
- The payment date and receipt or invoice reference.
- The expected and displayed seat counts, if relevant.
- The exact blocked-automation message.