How do I contact DriveSync support?

Contact the team#

Reply in the existing support conversation when following up so the team has the earlier tests and context. For a call, include your timezone and availability.

Describe the expected and actual result#

• What you expected DriveSync to create, copy, rename, or move.
• What happened instead and the exact error text.
• Whether all items are affected or only one.
• Whether the problem is consistent or intermittent.

Include the configuration#

• Board URL and automation or workflow identifier.
• The failed run’s time and timezone.
• A screenshot of the relevant column mappings and run history.
• Whether the folder was created by DriveSync or moved manually.
• Whether you use a browser or the desktop app, and which account should perform the operation.

For a billing problem#

Include the app plan, account, payment date, invoice reference, and any discrepancy in the displayed seat count. Do not include card details.