How to cancel DriveSync or find an invoice in monday.com

Check your plan in DriveSync Settings#

Open the DriveSync Settings board view, select Settings, and review Current Subscription for the plan, billing period, user limit, and renewal information shown for your account. Use Upgrade Plan to open the upgrade flow. For invoices or cancellation, use the marketplace Billing tab described below.

Find the current plan and invoice history#

In monday.com’s marketplace, open Manage and select DriveSync. Use its Billing tab to review the app subscription, billing history, and available plans. Ask your account administrator if you cannot manage billing.

Review prices before purchasing#

Use the live marketplace plan details and checkout amount. Confirm the seat tier, billing period, and any promotion shown before you pay. Old support emails or expired promotions may not match the current offer.

Cancel the app subscription#

monday.com’s current app-billing guidance states that cancellation takes effect at the end of the current billing cycle.

1. 1

   Open DriveSync’s Billing tab in the monday.com marketplace.

2. 2

   Open the three-dot menu beside Use App.

3. 3

   Choose Cancel subscription and follow the confirmation flow.

4. 4

   Review the displayed end date and subscription status.

Request help with a charge or refund#

For payments processed through monday.com, ask monday.com support to review refunds, duplicate charges, or billing adjustments. Include the app name, account, invoice reference, and transaction date. Eligibility and timing depend on the applicable billing policy.