Support
Why does my Google account keep disconnecting from DriveSync?
Check the Google account connected to DriveSync and the failed automation’s error. Reconnect if needed, then verify the required folder and column fields.
Ask ChatGPT
Ask ClaudeStart with the failed run#
An account-disconnected message and a missing-required-fields message can occur at different stages of a workflow. Open the run history and record the exact error before changing the setup.
- Note the automation or workflow that failed.
- Check whether every item is affected or only one.
- Record whether the automation turns off immediately or after a successful run.
Check the connection and inputs#
- 1
Open the DriveSync Settings board view and review the connected Google account.
- 2
Reconnect the intended account if it is disconnected or its authorization has expired.
- 3
Open the affected automation or workflow and check its selected account or credentials.
- 4
Verify all required folder, column, and name fields are populated.
- 5
Run one test item and inspect the resulting folder or file in Google Drive.
If the problem returns#
If the connection works once and then disconnects again, collect the run history and contact support. Repeated disconnection can require investigation beyond your column mappings.