Support
Why is DriveSync blocked after my trial or subscription changes?
Check whether your DriveSync trial has ended and whether the app subscription is active in the monday.com account where your automation runs.
Ask ChatGPT
Ask ClaudeCheck the account and status#
- 1
Confirm which monday.com account you are using.
- 2
Open the marketplace’s Manage area and select DriveSync.
- 3
Review the trial or subscription status for that account.
- 4
If you have paid, compare the receipt with this account and plan.
- 5
Capture the exact message shown by the blocked workflow.
If you need more evaluation time#
Contact DriveSync support to ask whether a trial extension is available. Include the account, what you have tested, and what you still need to evaluate. An extension is subject to confirmation; it is not guaranteed.
If payment and access do not match#
Send support the subscription status, payment date, and account details. A billing-state mismatch should be investigated before you make another purchase.